Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it: unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, contact us at floever@floever.com.tr. Please note that returns must be sent to the following address: Ela apartmanı, Erenköy, Hatboyu Sk. No:7/B, 34738 Kadıköy/İstanbul
If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return questions at floever@floever.com.tr.
Damage and issues
Please inspect your order upon receipt and contact us immediately if an item is defective or damaged, or if you receive the wrong item, so that we can assess and resolve the issue.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (for example, food, flowers or plants), custom products (such as special orders or personalised items) and personal care goods (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have questions or concerns about a specific item.
Exchanges
The fastest way to get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may also take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at floever@floever.com.tr .